This year, Paychex, Inc., is taking a deeper dive into how employees and Human Resources professionals look at technology, specifically the use of Artificial Intelligence (AI) in Human Resources work. Although AI is expected to become integral for a range of HR functions, employees are less than enthusiastic about the use of AI in company HR processes. The survey of 325 HR professionals found 56% are already using AI in their role but only 11% say this process is transparent.
Of those employees surveyed, 41% said they prefer less AI involvement in HR tasks, 39% said they are okay with the current level of involvement, and 20% said they want more AI involvement. The number of AI proponents is much higher on the side of HR professionals surveyed. 85% say AI provides useful data and analytics and 79% said it’s helping to reduce bias.
Uses of AI in HR
- Analytics and data management
- Talent acquisition
- Onboarding and offboarding processes
“It’s clear there’s work to do before achieving an effective balance between HR departments and employees when it comes to artificial intelligence,” said Alison Stevens, senior director of HR services, Paychex. “Transparency will be key as well as maintaining balance with human interactions.”
Preferring a People-First Approach
As a staffing organization focused on Personnel Services with a Personal Touch, Staffing Kansas City believes in the importance of keeping staffing and recruiting services, people centric. This is because too often AI rules out great candidates because certain words are not in the resume. While AI can provide help with recruitment tasks, we believe AI will never replace the human element in recruiting.
The emphasis and recognition of the true person is especially important now as companies hire for transferable and soft skills. These transferable skills are “collected” over time as the result of career experiences, volunteering, freelance work, life experiences and internships. These skills are foundational and bring great benefits to a company, but an AI-viewed application cannot notice these important nuances. People understand and connect with transferable skills, and they are the things that enable a candidate or employee to go beyond the job description.
Key Transferable Skills
- Problem solving
- Analytical reasoning
- Critical thinking
- Leadership
- Adaptability
- Teamwork
- Communication
- Writing
- Listening
- Creativity
- Attention to detail
- Project management
- Building relationships
- Computer skills
- Management