Immediate Job Opening

Position Number 13867
Title Customer Service Manager
Assignment Type Temporary-to-Hire
Hourly Pay Rate $18.00-$20.00/hr
Region Johnson County
Description

Overland Park company in need of an experienced Customer Service manager. This person will be managing 4-6 associates.

The customer service manager is responsible for supervising customer service personnel in order to ensure superior customer service is provided while maximizing profitability. This is achieved by utilizing technology, communication and collaboration skills in an effort to co-exist with clients, consumers and staff in a manner compliant with company Policies and Procedures, state and other laws.

Duties and Responsibilities:

Development of a superior workforce and customer service department

Development of company culture and emphasizes employee engagement, our 4 Cs, quality of work, key employee retention and high performance

Development of ongoing personal improvement and engagement in keeping up with the real estate industry changes

Lead employees by encouraging employee contribution and engagement through goal setting, feedback, performance development planning on a regular basis, and provide disciplinary action where needed in coordination with HR

Lead employees to meet expectations for productivity, quality and goal accomplishment

Responsible for new employee onboarding, including follow up ensuring all Policies and Procedures are followed

Conduct annual Employee Reviews

Knowledge of products, services and company policies and procedures

Implement and maintain company policies and procedures

Maintain employee work schedules, including PTO, overtime scheduling and cover absenteeism

Appropriately communicate organization information through monthly department meetings, one-on-one meetings and appropriate email

Maintain transparent communication with National Manager and Division Manager

Resolve complaints and maintain records per policies and procedures

Complete with all Scholar training requests in a timely manner

Maintain a positive attitude

Additional duties as may be assigned by management

Monday-Friday 8a-5p

Apply Now: You only need to apply once to be considered for all of our job openings!

If you have already filled out an application within the last year OR have been into our office to interview, please forward your updated resume and minimum salary requirements to jobs@staffingkc.com.

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