|Title||Client Support Representative|
|Hourly Pay Rate||$15.00-$15.48/hr|
Customer Support Representative - Temporary for 3 months+ (possible permanent!)
Overland Park, Kansas
Company in Overland Park, Kansas is processing new client enrollment and is looking to add a Customer Support Representative for 90 day contract, maybe longer.
Customer Support Representatives will be trained on how to handle inbound client calls and walk customers through functionality of billing and invoicing systems so the clients can submit invoices. Call center experience required.
All expectations consistently demonstrated in an accurate, comprehensive and timely manner.
Answer external and internal inquires via phone, email, etc (including, but not limited to: basic data entry, reimbursement reconciliation, dispute resolution, transaction processing issues, process and procedure questions.
Prepare billings to be sent.
Complete account and user updates.
Send confirmation/approval communications.
Complete account onboarding steps.
Create and distribute applicable new launch announcements and welcome packets/letters/cards.
Request assistance by internal departments to address applicable program issues impacting clients, merchants and customers.
Required Experience, Skills and Abilities:
Minimum two years of customer support experience with heavy inbound call volume.
Work schedule flexibility.
Ability to skillfully manage challenging customer situations.
Excellent listening skills.
Coachable with ability to improve performance based on feedback.
Proficient with Outlook, Word and Excel.
Strong ability to work in a team and independent environment.
Ability to consistently meet expectations in an ever-changing environment.
Effective problem identification skills solution oriented.
Professional written and verbal communication skills.
Highly motivated and enthusiastic.
Multiple languages a plus.
8:00am to 5:00pm
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