|Hourly Pay Rate||$13.00/hr|
Our client, in Grandview, MO has seasonal openings for Military Operations Clerks. These positions will begin soon and run full time through July and possibly into late August.
Interested applicants must pass a 2 question aptitude/culture survey.
Interact with members via phone to provide information and answer questions in response to inquiries about the movement of their household goods and baggage shipments from origin to destination. Resolve complaints and/or escalate them to the appropriate party to resolve problems and concerns.
Check to ensure that appropriate changes were made or actions were taken to resolve member's problems.
Refer unresolved member grievances to designated departments for further investigation and resolution.
Use a CSR system to keep records of member interactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Confer with members by telephone to provide information about services, or to obtain details of complaints.
Resolve members service complaints by performing activities such as using conflict resolution techniques, contacting agents, contacting transportation service offices etc.
Contact members to notify them of delayed shipments, problems with their shipments or any other event that may affect the movement of their property.
Contact members at time of shipment acceptance and collaborate with them on an acceptable delivery date.
Understand, apply and educate members on the Defense Transportation Regulation (DTR) as needed.
Review and analyze reports and contact lists to determine daily task assignments.
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Speaking - Talking to others with empathy and sincerity to convey information effectively.
Time Management - Managing one's own time and the time of others.
Service Orientation - Actively looking for ways to help people.
Empathy--Proven ability to empathize with the member i.e. put yourself in their shoes
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong and work with emphathy and a sense of urgency to resolve their problems and concerns.
Deductive Reasoning - The ability to apply general rules and regulations to specific problems to produce answers that make sense.
Speech Recognition - The ability to identify and understand the speech of another person.
Speech Clarity - The ability to speak clearly so others can understand you.
Experience and Education: Required Experience and Education:
High School Diploma (or GED or High School Equivalence Certificate); and 2 years experience in a medium to high volume call center taking inbound and making outbound calls.
Preferred Experience and Education:
Associate degree in Business, Communications, Psychology or closely related field and one-year experience in medium to high volume call center.
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