Immediate Job Opening

Position Number 11172
Title French Bilingual Customer Service
Assignment Type Direct Hire
Hourly Pay Rate $16.50-$17.50/hr
Region Jackson County

Are you French/English Bilingual? If YES, then we need you! Awesome opportunity!

Tuesday - Friday 10 am – 7 pm/Saturday 7am - 4pm


This position is responsible for handling all incoming and outgoing telephone/fax inquiries related to Company products and services. This position is responsible for researching and resolving issues reported by supported programs and technologies including shopping center employees, merchants and cardholders to ensure the highest level of customer satisfaction.


• Bachelor’s degree and/or 2 years of equivalent customer service work experience

• Fluency in French required


The Client Support Representative must exhibit the following characteristics:

• Team orientation

• Curiosity and Assertiveness

• Self-direction and strong sense of ownership

• High level of urgency

• Commitment to winning

• Agent of change

• Customer Focus

• Multi-tasking

• Sense of Humor

• Pride in work and accomplishments

• Belief in personal and team accountability

• Attention to detail

• Humility

• Self-awareness


The Client Support Representative role will be responsible for being self-directed in the following duties and responsibilities:

• Answer a high volume of inbound calls and maintain a rapid response rate according to agreed Service Level Agreements (SLAs).

• Make outbound calls to merchants, programs, or cardholders as needed

• Professionally communicate in all formats, both internally and externally

• Identify solutions to defuse customer frustration to minimize escalations to Team Leads and Supervisors whenever possible

• Establish and maintain effective working relationships with customers and Company team members

• Maintain regular consistent and professional attendance and punctuality

• Language translations of documentation (if bi/tri-lingual)

• Pursuit of personal development of professional skills and technical knowledge necessary for the effective performance of the role

• Other duties as assigned


• Proficiency with Microsoft Office products (especially Word, Excel, and PowerPoint) and Company technology products (Atlas, Cardspot, Etc)

• Excellent communication skills, including verbal, written and active listening

• Strong problem solving and confident decision making skills

• Diplomatic approach with tact, patience, courtesy, tolerance, and openness of mind

• Knowledge of Client Support procedures and solutions

• Flexibility with schedules and deadlines

• Able to work independently with minimal supervision and guidance

• Maintain confidentiality of information, as appropriate

• Perform detail-oriented work accurately with frequent interruptions

• Open and adaptive to change

• Supportive of department goals and priorities

• Desire to drive improvements in team and customer efficiency

Tuesday - Friday 10 am – 7 pm/Saturday 7am - 4pm

Apply Now: You only need to apply once to be considered for all of our job openings!

If you have already filled out an application within the last year OR have been into our office to interview, please forward your updated resume and minimum salary requirements to

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