Immediate Job Opening

Position Number 11051
Title Reservationist Representative
Assignment Type Temporary-to-Hire
Hourly Pay Rate $16.00-$17.00/hr
Region Johnson County
Description

Our client, A Leawood, KS upscale transportation company has a full time need for a quality Reservationist, someone who desires to grow with the company into a Leadership role!

Job Specifics For Reservations

• Handling heavy call volume on multi-line phone system

• Entering new reservations as well as making changes and cancellations as requested

• Arranging service for clients in other cities that we serve through partner company affiliates

• Assigned as key contact to certain corporate accounts or individuals who require more "hands•

on" service

• Functioning as a sales agent with the skills and motivation to close new business, up-sell, offer ancillary services and maximize pricing and revenue opportunities

• Coordinating large group itineraries and determining the best way to group several passenger for economy and efficiency, depending on the client's needs and budget

• Contracting for motor coaches, trolleys and other specialty vehicles that are not in our fleet or are required for over flow situations

• Faxing and e-mailing confirmations of all reservations, changes, cancellations and receipts

• Quoting and selling services for one-time reservations as well as for potential repeat and corporate accounts or special groups

• Effectively communicating with clients both verbally and in writing

• Resolving service issues that may arise

• Act as "on site" coordinator for groups and VIP events

• Assist at trade shows or other industry events

• Proofing reservations for accuracy, monitoring all details and special instructions of more complex itineraries to assure service goes smoothly and as requested

• General clerical and administrative tasks may also be assigned

Our Santa Cruz software is a comprehensive, industry-specific, Windows based system that integrates reservations, dispatch, billing and our database of clients, rates, landmarks and other variables. You will need to become proficient in all areas of this program as well as other Microsoft and web-based applications.

• Ideally we are not looking for an "entry level" candidate but someone with the most desirable skill set and ability to excel and advance, definitely career driver

• Highly motivated, enthusiastic, sales and service driven

• Computer literate, both in software and web applications (Microsoft programs, web-based systems, CRM's, etc.)

• Familiar with social media outlets and how to utilize them professionally for sales and marketing opportunities

• Able to present themselves professionally both in person, over the phone and in writing

• Efficient and expedient with all duties and assignments

• Thrive in a fast-paced environment

• Have a positive, professional attitude at all times

• Excel in multi-tasking

• Be accurate, organized and detail oriented

• Have client empathy and be able to take ownership of and resolve problems

AdditionalRequirements:

Must have exceptional typing skills in order to process orders accurately and efficiently; some background and success in servicing corporate accounts; able to communicate well both verbally and in writing; must enjoy going "above and beyond" for clients and peers; must have sales skills and know how to "up sell"

Warm and friendly personality with the ability to engage clients Proper phone etiquette with a pleasant tone not an "order taker" Professionalism at all times with clients as well as co-workers

Apply Now: You only need to apply once to be considered for all of our job openings!

If you have already filled out an application within the last year OR have been into our office to interview, please forward your updated resume and minimum salary requirements to jobs@staffingkc.com.

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